Introduction
Software Systems Solutions LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
Data Collection
What Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact forms on our website
- Subscribe to our newsletter
- Request information about our services
- Engage with our customer support
The types of personal information we may collect include:
- Contact Information: Name, email address, phone number
- Business Information: Company name, job title, industry
- Communication Data: Messages, inquiries, and feedback you send us
- Technical Data: IP address, browser type, device information
How We Collect Information
We collect information through various methods, including:
- Direct Submission: When you fill out forms on our website, such as our contact form or newsletter subscription
- Automatically Through Cookies: When you browse our website, we may automatically collect certain information using cookies and similar tracking technologies
- Third-Party Sources: We may receive information about you from third parties, such as business partners or publicly available sources
Purpose of Data Collection
Why We Collect Your Data
We collect and process your personal information for the following purposes:
- To respond to your inquiries and provide customer support
- To deliver services you have requested
- To send you relevant communications about our services
- To improve our website and services based on user feedback
- To comply with legal obligations and regulatory requirements
- To protect against fraud and unauthorized access
How It Benefits You
By providing your information, you enable us to:
- Deliver personalized service tailored to your specific needs
- Respond promptly to your inquiries and requests
- Keep you informed about relevant updates and offerings
- Provide a better user experience on our website
- Ensure the security and integrity of our services
Cookies
Types of Cookies We Use
We use different types of cookies to enhance your experience on our website:
- Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
- Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization, such as remembering your preferences and settings.
- Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve our website and services.
- Marketing Cookies: These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.
Purpose of Each Cookie Type
Each type of cookie serves a specific purpose:
- Essential Cookies: Ensure proper website operation, security, and enable core functionality
- Functional Cookies: Remember your preferences and provide personalized features
- Analytics Cookies: Help us measure and analyze website traffic and user behavior
- Marketing Cookies: Deliver relevant advertisements and measure campaign effectiveness
You can control and manage cookies through your browser settings. For more information about how to do this, please refer to your browser's help documentation.
Data Access and Storage
How We Store Your Data
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure server infrastructure with access controls
- Regular security assessments and updates
- Employee training on data protection practices
Your data is stored on secure servers located in the United States. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
Who Has Access
Access to your personal information is restricted to:
- Authorized employees who need the information to perform their job functions
- Service providers who assist us in operating our website and conducting our business
- Legal authorities when required by law or to protect our rights
All personnel with access to personal data are bound by confidentiality obligations.
Third-Party Services
Third Parties That May Receive Data
We may share your information with the following third parties:
- Service Providers: Companies that help us operate our website, process payments, and deliver services (e.g., email service providers, hosting services)
- Analytics Providers: Companies that help us analyze website traffic and user behavior
- Legal and Regulatory Authorities: When required by law or to protect our legal rights
Their Purposes
Third parties process your information for the following purposes:
- Processing form submissions and delivering emails
- Hosting and maintaining our website infrastructure
- Providing analytics and insights to improve our services
- Complying with legal requirements
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
User Rights
You have certain rights regarding your personal information. These rights include:
Right to Access Your Data
You have the right to request a copy of the personal information we hold about you. To make such a request, please contact us using the information provided below. We will respond to your request within 30 days.
Right to Correct Your Data
If you believe that any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Please contact us with the details of what needs to be corrected.
Right to Delete Your Data
You have the right to request that we delete your personal information, subject to certain exceptions such as when we are required to retain the information for legal purposes.
Right to Object to Processing
You have the right to object to our processing of your personal information in certain circumstances, such as when we process your data based on legitimate interests. We will assess your request and respond accordingly.
Right to Data Portability
You have the right to request a copy of your personal information in a structured, machine-readable format, and to have that information transmitted to another service provider where technically feasible.
Right to Withdraw Consent
Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
Data Deletion Requests
How to Request Deletion
If you would like us to delete your personal information, you may submit a deletion request through any of the following methods:
- Email: Send your request to [email protected] with the subject line "Data Deletion Request"
- Phone: Call us at +1 5806435284
- Mail: Send a written request to our address listed below
What to Include in Your Request
Please include the following information in your deletion request:
- Your full name
- The email address associated with your account or inquiry
- A clear statement that you want your data deleted
- Any additional identifying information that will help us locate your records
We will process your request within 30 days and confirm the deletion of your personal information, unless retention is required by law.
Data Retention
How Long We Keep Your Data
We retain your personal information for different periods depending on the purpose for which it was collected:
- Contact Form Submissions: Retained for up to 3 years after your last interaction with us
- Newsletter Subscriptions: Retained until you unsubscribe
- Service Records: Retained for the duration of our business relationship plus 7 years
- Website Analytics: Aggregated data retained indefinitely; individual session data retained for 26 months
When Data Is Deleted
Your personal information is deleted when:
- The purpose for which it was collected has been fulfilled
- You request deletion and no legal basis requires retention
- The retention period has expired
- You unsubscribe from communications
When we delete your information, we will take reasonable steps to ensure it is removed from all our systems and from the systems of our service providers who process data on our behalf.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
Software Systems Solutions LLC
270 Farmington Ave
Farmington, CT 06032
Phone: +1 5806435284
Email: [email protected]
Last Updated
This Privacy Policy was last updated on June 3, 2026.